Payment terminals operate today in demanding environments: in stores, restaurants, gas stations, taxis and various service points. Intensive use, fast customer service and frequent movement of the device make terminals particularly prone to damage. Properly selected accessories can significantly extend the lifespan of the device and reduce repair or replacement costs. Below we discuss the 5 most common types of damage and the Duratis accessories that effectively prevent them.
Device drops
Dropping a payment terminal is one of the most common causes of POS device damage. A terminal can slip out of the user’s hand during customer service, fall off a counter or tip over during transport in a vehicle.
The best protection includes:
- Duratis silicone cases, which absorb impact,
- holsters and textile carrying cases, allowing the device to be safely worn on a belt, shoulder strap or lanyard,
- POS mounts (DURA Arms) that stabilize the terminal on:
- walls,
- store counters,
- windows and panels in vehicles (e.g. taxis, buses)
These solutions reduce the risk of accidental drops and ensure convenient, stable access to the payment terminal.
Housing scratches
Daily use naturally wears down the terminal’s casing. Rubbing against countertops, putting the device down in a rush or contact with hard surfaces leads to scratches that may worsen the device’s appearance and ergonomics over time.
The solution is durable silicone cases, perfectly fitted to the device’s shape, as well as payment terminal mounts, which minimize the risk of scratches and damage. This helps the terminal maintain its clean appearance even in heavy-duty environments.
Screen scratches and cracks
The screen of a payment terminal is particularly vulnerable. Even a small impact, stronger finger pressure or contact with a hard object can cause scratches or cracks. The most effective protection consists of Duratis screen protectors, available in eight different technologies, each designed to match specific use cases and environmental conditions.
Our screen protectors differ in:
- protection level (from basic anti-scratch layers to reinforced protective films),
- additional features, such as:
- worn-screen restoration (masking existing scratches),
- privacy filters limiting side viewing angles,
- anti-glare coatings improving readability in bright lighting.
Thanks to the wide range of technologies, it is easy to choose a screen protector that perfectly matches the operating environment – from retail and hospitality to mobile sales or healthcare. These films effectively extend screen life without affecting touch sensitivity or image quality.
Keypad damage from dirt and wear
Payment terminals are used intensively every day – often in environments where dust, dirt and greasy marks are hard to avoid. Over time, this can lead to fading button labels, reduced keypad sensitivity and other performance issues.
The solution is Duratis protective PINPAD Protectors, which:
- protect the keypad surface from dust, dirt and everyday wear,
- reduce the fading of button labels,
- make cleaning easier (simply wipe with a cloth or wipe),
- maintain full readability and keypad functionality,
- are easy to replace and cost-effective.
Accidental drops during mobile operation
In environments where the terminal is constantly carried around (e.g., restaurants, deliveries, mobile sales), devices are especially prone to falling from the hand. In such cases, the following accessories work perfectly:
- carrying cases with a shoulder or neck strap – ensuring comfort and freedom of movement,
- belt-mounted holsters – ideal for couriers, food delivery drivers and mobile sales staff,
These accessories keep the terminal in a stable, safe position throughout the workday, regardless of conditions.
Read also our guide on improving customer service in the hospitality industry.
Summary
The most common types of payment terminal damage stem from heavy use, fast-paced work and insufficient protection. Duratis accessories – silicone and rubber cases, holsters, textile carrying cases, stands, POS mounts, and protective films for screens and keypads – significantly extend device durability and reduce the risk of failure.
By selecting accessories tailored to the specific work environment, businesses can not only reduce service and repair costs but also improve staff comfort and speed up customer service.
